At RuneStake, we value your experience and want to ensure that you have the best possible outcome with our platform. If you need assistance or have any questions regarding account-related matters, gameplay, deposits, withdrawals, bonuses, technical issues, or responsible gaming practices, please feel free to reach out using one of the following methods.
Our live chat service is available 24/7 for immediate support with most common queries. Please click on the live chat icon in the corner of your screen and ask about our current wait times or refer to our FAQ section, which can provide quick answers to many frequently asked questions.
If you have a more complex query that requires email assistance, please use one of the following addresses based on your issue type. Be sure to include as much detail as possible about your query so we may efficiently address it:
For account-related matters (e.g., deposits, withdrawals, bonuses).
Before contacting us directly, please refer to our comprehensive Help Centre for answers to common questions. Our Knowledge Base covers a wide range of topics from responsible gaming practices through technical troubleshooting.
For any queries regarding verification, account maintenance, or balance issues, kindly email with as much detail as possible. We strive for prompt resolution and will do our best to address your query efficiently.
If you believe you have a gaming issue and are in need of responsible gaming assistance, please refer directly to one of the following links or seek help through our live chat service:
ConnexOntario (1-866-531-2600) - Ontario problem gambling helpline
GameSense - BC Responsible Gaming program
